TERMS & CONDITIONS

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy

  • We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology.

     

    F.A.Q.

    Do you ship overseas?

    Yes we ship worlwide via USPS & EMS.

     

    How much is shipping?

    Shipping charges depends on weight of the products and also destination. At checkout, the system

    will give you your shipping charges and options.

     

    What is the status of my order? I am still waiting.

    You should have received an email with tracking sent to the email address linked to the order.

    If you are outside the US and you chose first class mail, this option takes the longest.

    Next time we recomend Priority Mail to get your gear much faster!

     

    What is the return policy?

    You may return any unworn and unused merchandise in its original packaging and tags within 

    7 days of recieving it. Customer is responsible for all shipping charges. Please email us before sending anything back at TheSneakerStudio@gmail.com

     

    Do you have this item in stock?

    Chances are if it is not on our site, then we dont have it.

     

    Do you wholesale? I have a small store.

    Yes we do, but not all items that we carry. Please email us for all info.

     

    Do you have a physical store or just a website?

    Yes, come check us out at 569 Main ave Passaic NJ! We would love to have you!

     

    Is your stuff authentic?

    Yeap! We dont sell bootleg sh*t!


     



  • Shipping & Delivery

  • At this time, THE SNEAKER STUDIO LLC ships merchandise worldwide. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • International

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. THE SNEAKER STUDIO LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Return Policy

  • All unworn merchandise will be accepted for return/ exchange within 7 calendar days of arrival at customers address. Customer is responsible for all shipping charges. Refunds will be processed in the form of payment. 

    No returns / exchanges on discounted or sale merchandise. 

    No returns / exchanges on custom orders.

    No returns / exchanges on Exclusive release sneakers such as Jordans,  Foamposites, etc. 

     




  • Store Hours

  • Customer service is available 24 hours as defined on the Contact Us page of this Web site.

    Store hours are as follow:

    MONDAY-THURSDAY 11am-7pm (est time)

    FRIDAY-SATURDAY 11am-8pm (est time)

    SUNDAY By appointment only